Terms of Service
Effective Date: October 2, 2026
These Terms of Service govern your use of the CWC LLC website and your purchase and use of products sold by CWC LLC (“CWC LLC,” “CWC,” “we,” “us,” or “our”).
By accessing our website, placing an order, or purchasing our products, you agree to these Terms of Service.
Website Use
You may use this website only for lawful purposes.
You agree not to:
Use the website for fraudulent or unlawful activity
Attempt to gain unauthorized access to the website or related systems
Interfere with the security or operation of the website
Submit false payment, account, or customer information
Copy, reproduce, or commercially exploit website content without permission
We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, customers, or systems.
Products and Product Information
CWC LLC makes reasonable efforts to ensure that product descriptions, photographs, pricing, specifications, directions, and other information on our website are accurate.
However, product appearance, packaging, labeling, color, scent, formulation, specifications, or other details may occasionally change.
We reserve the right to modify or discontinue products, packaging, pricing, or product information without prior notice.
Product images are provided for general representation and may not always reflect minor packaging or appearance changes.
Orders
Submitting an order does not guarantee acceptance.
CWC LLC reserves the right to refuse or cancel an order for reasons including:
Product unavailability
Pricing or listing errors
Payment issues
Suspected fraud
Incorrect customer information
Shipping limitations
Other circumstances that prevent us from reasonably completing the order
If we cancel an order after payment has been collected, the applicable amount will be refunded to the original payment method.
Pricing and Payment
All prices are listed in U.S. dollars unless otherwise stated.
Applicable taxes, shipping charges, and other fees will be shown during checkout when required.
Payment must be successfully authorized before an order is fulfilled.
If a pricing or product-listing error is discovered after an order is submitted, CWC LLC may contact the customer to correct the issue or cancel and refund the affected order.
Shipping and Delivery
Customers are responsible for providing a complete and accurate shipping address.
Shipping and delivery dates are estimates and are not guaranteed.
Delivery may be affected by carriers, weather, holidays, transportation delays, hazardous-material restrictions, incorrect addresses, or other circumstances outside the control of CWC LLC.
Once an order has shipped, tracking information may be provided when available.
Please contact us promptly if an order arrives damaged, leaking, incomplete, or incorrect.
Returns and Refunds
Returns, refunds, exchanges, and cancellations are governed by our separate Returns & Refunds Policy.
Customers should review that policy before purchasing.
Chemical products may be subject to additional return restrictions because of safety, contamination, storage, and transportation considerations.
Chemical Products and Safety
Certain CWC LLC products contain chemical ingredients and must be handled and used appropriately.
Before using a product, customers are responsible for reviewing and following:
Product labels
Directions for use
Dilution instructions
Safety warnings
Precautionary statements
Applicable Safety Data Sheets
Storage instructions
Customers should use appropriate personal protective equipment when directed.
Chemical products should be kept out of reach of children and pets and stored according to product instructions.
Do not mix products unless the product instructions specifically state that they may be combined.
Product Application
Customers are responsible for determining whether a product is appropriate for the intended surface, equipment, or application.
When appropriate, products should be tested on a small, inconspicuous area before full application.
Results can vary depending on factors including:
Surface type and condition
Dilution
Application method
Equipment
Water quality
Temperature
Dwell time
Storage conditions
Previous coatings or treatments
CWC LLC is not responsible for damage resulting from misuse, improper dilution, incorrect application, improper storage, failure to follow warnings or directions, or use on an incompatible surface.
Professional and Commercial Use
Some CWC LLC products may be intended for professional, automotive detailing, commercial, or industrial applications.
Commercial users are responsible for complying with applicable workplace, environmental, transportation, safety, and chemical-handling requirements.
Employers and professional users are responsible for making applicable Safety Data Sheets and safety information available to employees as required.
Safety Data Sheets
Safety Data Sheets may be available for applicable CWC LLC chemical products.
SDS documents are intended to provide safety, handling, storage, hazard, and emergency information.
Customers using products in professional or commercial environments should review the applicable SDS before use.
Product Performance
Statements concerning cleaning ability, gloss, protection, water repellency, durability, appearance, or other product characteristics describe expected or typical performance when products are used properly.
Actual results may vary depending on the application and conditions.
Unless expressly stated otherwise in writing, CWC LLC does not guarantee a particular result for every surface, vehicle, environment, or method of application.
Intellectual Property
Unless otherwise indicated, website content belonging to CWC LLC, including:
Logos
Product names
Label designs
Graphics
Photographs
Product descriptions
Written content
Branding
Original artwork
is owned by or licensed to CWC LLC.
Such content may not be copied, reproduced, modified, distributed, sold, or commercially used without prior permission.
User Content and Reviews
If you submit a review, photograph, testimonial, comment, or other content to CWC LLC, you represent that you have the right to provide that content.
You may not submit content that is unlawful, fraudulent, threatening, defamatory, infringing, or intentionally misleading.
CWC LLC may remove content that violates these terms or is otherwise inappropriate for the website.
Third-Party Services
Our website may rely on third-party providers for services such as:
Website hosting
Payment processing
Shipping
Analytics
Advertising
Email communications
Google Merchant Center and Google Shopping
Third-party services may have their own terms, policies, and privacy practices.
CWC LLC is not responsible for the operation of third-party websites or services outside our control.
Limitation of Liability
To the fullest extent permitted by applicable law, CWC LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from use of the website or misuse of our products.
Nothing in these Terms of Service is intended to waive or limit any right or liability that cannot legally be waived or limited.
Indemnification
To the extent permitted by law, you agree to be responsible for losses, claims, damages, or expenses arising from your unlawful use of the website, violation of these Terms of Service, or misuse of CWC LLC products.
Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
Changes to These Terms
CWC LLC may update these Terms of Service from time to time.
Updated terms will be posted on this page with a revised effective date.
Your continued use of the website after updated terms are posted constitutes acceptance of those updated terms.
Governing Law
These Terms of Service are governed by the laws of the State of Alabama, without regard to conflict-of-law principles.
Contact Us
Questions regarding these Terms of Service may be directed to:
CWC LLC
Email: info@colorwerxcustoms.com
Mailing Address: 1350 US-11, Trussville, AL 35173