Returns & Refunds Policy

Effective Date: October 2, 2026

At CWC LLC, we stand behind the products we sell and want customers to have a clear process if there is an issue with an order.

This Returns & Refunds Policy applies to purchases made through our website.

Returns

CWC LLC accepts returns of eligible products within 30 days of delivery.

To qualify for a return, the product must be:

  • Unused

  • Unopened

  • In its original packaging

  • In resalable condition

Because of safety, contamination, and product-integrity concerns, opened or used chemical products are not eligible for return unless they arrived damaged, defective, leaking, or incorrect.

Non-chemical products, including microfiber towels, buckets, wash accessories, and similar items, must be unused and in resalable condition.

Damaged, Leaking, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives:

  • Damaged

  • Leaking

  • Defective

  • Missing an item

  • Containing the wrong product

please contact CWC LLC as soon as possible.

We recommend reporting shipping damage or order problems within 48 hours of delivery.

Please include:

  • Your name

  • Order number

  • Description of the issue

  • Photos of the product

  • Photos of the packaging and shipping box when applicable

After reviewing the issue, CWC LLC may provide a replacement, refund, store credit, or another appropriate resolution.

If the problem was caused by an incorrect or damaged shipment from CWC LLC, you will not be responsible for return shipping costs.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened chemical products

  • Used chemical products

  • Partially used products

  • Used microfiber towels

  • Used detailing tools or accessories

  • Products damaged through improper use

  • Products damaged through incorrect dilution

  • Products damaged through improper storage

  • Products used on incompatible surfaces

  • Custom or special-order products

  • Items marked as final sale or clearance

  • Products returned more than 30 days after delivery

Chemical Products

For safety reasons, do not ship chemical products back to CWC LLC without contacting us first.

Some products may require specific transportation, packaging, or handling procedures.

Customers should follow all product labels, warnings, Safety Data Sheets, and applicable shipping regulations when handling chemical products.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method used for the purchase.

After CWC LLC issues the refund, your bank, credit card company, or payment provider may require additional time for the refund to appear on your account.

Shipping Charges

Original shipping charges are generally non-refundable for standard returns.

If the return is caused by:

  • An incorrect item shipped by CWC LLC

  • A defective product

  • A product damaged during shipment

  • Another fulfillment error by CWC LLC

we may refund applicable shipping charges or otherwise cover the cost of resolving the issue.

For returns made because the customer no longer wants the product, ordered the incorrect product, or otherwise changes their mind, the customer is responsible for return shipping costs.

Exchanges

If you would like to exchange an eligible item for another product, please contact us before returning it.

Depending on the circumstances, we may require the original product to be returned and refunded before a new order is placed.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders may be cancelled and refunded if they have not yet been processed or shipped.

Once an order has shipped, it is subject to the return requirements in this policy.

Lost or Delayed Shipments

Shipping and delivery dates are estimates and may be affected by circumstances outside the control of CWC LLC.

If tracking shows that an order is delayed or lost, please contact us so we can review the shipment and determine the appropriate next step.

Refused or Undeliverable Packages

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to CWC LLC because of an incorrect address, refused delivery, or another issue outside our control, additional shipping costs may apply before the order can be reshipped.

Any refund for an undeliverable or refused package may exclude original shipping charges and applicable return-shipping costs.

How to Request a Return

Before returning a product, contact CWC LLC at:

CWC LLC
Email: returns@colorwerxcustoms.com
Mailing Address: 1350 US-11, Trussville, AL 35173

Please include your order number, name, item being returned, and reason for the return.

Do not send a return until you have received return instructions from CWC LLC.

Changes to This Policy

CWC LLC may update this Returns & Refunds Policy from time to time.

The policy in effect at the time of purchase will generally apply to that order.